Terms and Condition

Privacy Policy – Hema Handels GmbH

Effective Date:03,August 3, 2025

1. Introduction

Hema Handels GmbH (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us through our website, communications, services, or other touchpoints (collectively, the “Services”).

2. Data Controller

Hema Handels GmbH
Binzer Allee 14a, 15834 Rangsdorf, Germany
Phone: +49 3307 8916674
Email: privacy@hema-handels.com

If appointed, our Data Protection Officer (DPO) can be reached at: [insert DPO email].

3. Information We Collect

a. Information you provide directly:

• Full name

• Company / Organization

• Job title

• Email address

• Phone number

• Business address

• Payment and billing information (processed via third-party payment providers)

• Communications (e.g., inquiries, support messages, contract negotiations)

b. Information collected automatically:

• IP address

• Device and browser information

• Pages visited, navigation behavior, timestamps

• Cookies and similar tracking technologies

• Approximate geolocation (if applicable)

• Usage analytics (e.g., via web analytics tools)

c. Information from third parties:

• Business references

• Enriched or aggregated data from trusted partners (e.g., validation services, CRM integrations)

4. Purposes of Processing

We process personal data for purposes including but not limited to:

• Providing, operating, and improving our Services

• Business communication and support

• Contract negotiation and execution

• Payment processing and invoicing

• Customer due diligence and compliance

• Sending updates, newsletters, and marketing (with consent where required)

• Fraud prevention and security

• Legal and regulatory compliance

5. Legal Bases (for EU / GDPR Residents)

Depending on the context, we rely on one or more of the following legal bases:

• Performance of a contract

• Consent (where you’ve opted in)

• Legal obligation

• Legitimate interests (e.g., improving services, security), provided your rights do not override those interests

6. Sharing of Data

We may share your personal data with:

• Service providers: Hosting, analytics, CRM, email delivery, payment processors, etc., under contractual confidentiality obligations.

• Business partners: In joint offerings or integrations as agreed.

• Legal/regulatory authorities: When required by law or to protect our rights.

• Successors: In connection with mergers, acquisitions, or asset sales (with compatible use).

7. International Transfers

Your data may be transferred outside the European Economic Area (EEA). Such transfers are safeguarded by:

• Adequacy decisions

• Standard Contractual Clauses

• Other appropriate safeguards (e.g., binding corporate rules)

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes listed, including:

• Duration of our business relationship

• Compliance with legal retention requirements (e.g., accounting, tax)

• Defense of legal claims

9. Security

We implement reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction. These include access controls, encryption (where appropriate), and periodic security reviews. No system is entirely immune to risk, but we continuously improve our security posture.

10. Your Rights (EU / GDPR)

If you are in the EU or covered by similar laws, you may have the right to:

• Access the personal data we hold about you

• Rectify inaccurate or incomplete data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing based on legitimate interests

• Data portability

• Withdraw consent (where relied upon)

• Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at: privacy@hema-handels.com. We may require verification of identity.

11. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what categories of personal information we collect, use, and share

• The right to request deletion of your personal information

• The right to opt out of “sale” of personal information (we do not sell personal data unless expressly stated)

• The right to non-discrimination for exercising your privacy rights

To submit a CCPA request, email: privacy@hema-handels.com. Identity verification is required.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core functionality

• Understand usage and improve our Services (analytics)

• Personalize experiences (where applicable)

You can manage cookie preferences through banners/settings or via your browser, though disabling certain cookies may affect functionality.

13. Minors

Our Services are not directed to children under 16. We do not knowingly collect personal data from minors without verified parental consent.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the website or email, and the “Effective Date” will be updated.

15. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies separately.

16. Contact

For questions, rights requests, or concerns:
Email: privacy@hema-handels.com
Address: Binzer Allee 14a, 15834 Rangsdorf, Germany
Phone: +49 3307 8916674

17. Supervisory Authority & Complaints

If you are in the EU and believe your GDPR rights have been violated, you may lodge a complaint with the competent supervisory authority. For Hema Handels GmbH, which is registered in Rangsdorf, Germany, that is the Brandenburg Commissioner for Data Protection and for the Right of Access to Files (Landesbeauftragte für den Datenschutz und für das Recht auf Akteneinsicht Brandenburg).

Terms and Conditions – Hema Handels GmbH

Effective Date: [insert date, e.g., August 3, 2025]

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of services, products, and offerings provided by Hema Handels GmbH (“Company”, “we”, “us”, “our”). By engaging with us—whether by placing an order, using our website, entering into a contract, or otherwise obtaining goods or services—you agree to be bound by these Terms.

2. Scope & Applicability

• These Terms apply to all quotations, offers, sales, deliveries, and performance of services or products provided by Hema Handels GmbH unless otherwise agreed in writing.

• Any conflicting or additional terms proposed by you (the client/customer) are expressly rejected unless accepted in writing by an authorized representative of the Company.

3. Products and Services

• We offer trading in fuels, copper powder, medical supplies, consulting services, and patent licensing (the “Products” and “Services”).

• Product descriptions, specifications, and availability provided on our website or in marketing materials are for informational purposes and are subject to change.

• All orders are subject to acceptance by the Company. The Company may refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or description, or failure to meet credit or compliance checks.

4. Quotations, Orders & Confirmation

• Quotations are valid for the period specified in the quote and expire thereafter.

• An order becomes binding only upon written order confirmation from the Company (email is acceptable).

• Any modifications or cancellations requested after confirmation are subject to Company approval and may incur fees or penalties.

5. Prices and Payment

• Prices are as stated in confirmed quotes or contracts. Unless otherwise agreed, prices are exclusive of VAT, duties, taxes, shipping, insurance, and other fees.

• Payment terms: All payments shall be made in EUR (or other agreed currency) by wire transfer to the Company’s designated bank account. Unless otherwise agreed:

  • Advance: 30% of the contract value is due upon order confirmation.

  • Balance: 70% is due net 30 days from the date of invoice or upon presentation of shipping documents, whichever occurs first.

• In case of late payment, interest shall accrue at 9 percentage points above the European Central Bank’s base rate per annum, compounded monthly, plus any reasonable collection costs.

• The Company reserves the right to require payment security (e.g., irrevocable confirmed letter of credit or bank guarantee) for first-time Buyers or if credit terms are extended.

• Title to goods remains with the Company until full and final payment is received.

• Buyer shall not withhold or deduct any amounts unless agreed in writing.

• The Company may suspend performance or withhold delivery if payment terms are not met.

6. Delivery and Risk

• Delivery Terms: All shipments are made FCA (Free Carrier) Rangsdorf, Germany unless otherwise agreed in writing. Risk passes to the Buyer when the goods are delivered to the carrier at the named place.

• Delivery dates are estimates; the Company shall not be liable for any delay due to events beyond its control, including but not limited to customs hold-ups, transportation disruptions, supply chain issues, or force majeure.

• Buyer is responsible for arranging and paying for insurance from the point the risk transfers, unless otherwise agreed.

• Title to the goods remains with the Company until full payment is received (retain title clause).

• Buyer shall be responsible for import duties, taxes, and local handling charges unless otherwise agreed in writing.

7. Compliance & Export Controls

• You represent and warrant that you will comply with all applicable export/import laws, sanctions, and trade control regulations in connection with the purchase, resale, or use of the Products.

• The Company may suspend performance if an order would violate applicable export controls, sanctions regimes, or other legal restrictions.

8. Warranties and Disclaimers

• The Company warrants that Products supplied will conform to the specifications confirmed in writing.

• Except as expressly stated, all other warranties (express or implied, including merchantability or fitness for a particular purpose) are disclaimed to the fullest extent permitted by law.

• For services, the Company will perform with reasonable skill and care but does not guarantee specific business outcomes unless agreed in writing.

9. Inspection and Claims

• You must inspect goods upon receipt and notify the Company in writing of any defects, shortages, or non-conformities within 5 business days of delivery.

• Failure to timely notify constitutes acceptance.

• Remedies for proven defects are limited to repair, replacement, or credit at Company’s discretion, unless otherwise specified in a written agreement.

10. Intellectual Property

• All intellectual property rights in our Products, materials, documentation, trademarks, and methodologies remain the sole property of Hema Handels GmbH or its licensors.

• License to use any IP is only granted if and to the extent expressly provided in a written agreement.

• You shall not reverse engineer, copy, or misuse any proprietary materials.

11. Confidentiality

• Each party shall keep confidential all non-public information disclosed in connection with the business relationship and shall not use it except to perform its obligations.

• Confidentiality obligations survive termination for 3 years unless the information becomes public other than through a breach.

12. Limitation of Liability

• To the maximum extent permitted by law, the Company’s aggregate liability arising out of or relating to these Terms, whether in contract, tort (including negligence), or otherwise, is limited to the total amount paid by you under the relevant order or contract.

• The Company is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of business, or data, even if advised of the possibility.

• This limitation does not apply to liability for gross negligence, willful misconduct, or statutory mandatory liability (e.g., under product liability or personal injury where applicable).

13. Indemnification

You agree to indemnify, defend, and hold harmless Hema Handels GmbH and its officers, employees, agents, and affiliates from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

• Your breach of these Terms;

• Your misuse of Products or Services;

• Violation of applicable laws or third-party rights in connection with your use.

14. Termination

• Either party may terminate a contract for material breach if the other party fails to cure within 30 days after written notice.

• The Company may suspend or terminate services immediately if you become insolvent, breach compliance obligations, or pose reputational/legal risk.

• Termination does not relieve you of obligations accrued prior to termination, including payment for delivered goods/services.

15. Force Majeure

The Company shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, pandemics, governmental actions, supply chain disruptions, fire, flood, or transport failures. Performance is suspended for the duration of the force majeure event.

16. Governing Law and Dispute Resolution

• These Terms and any disputes arising hereunder shall be governed by and construed in accordance with the laws of Germany, without regard to its conflict of law principles.

• For disputes that cannot be resolved amicably within 30 days, the parties agree to submit to the exclusive jurisdiction of the courts of Brandenburg, Germany.

(Optional: substitute with arbitration clause if preferred.)

17. Amendments

We may update these Terms from time to time. Material changes will be communicated via our website or direct notification. Continued engagement after such changes constitutes acceptance.

18. Severability

If any provision of these Terms is held invalid or unenforceable, the remainder shall continue in full force and effect, and the invalid provision shall be replaced by a valid one reflecting the original intent as closely as possible.

19. Waiver

Failure to enforce any right under these Terms does not constitute a waiver of that right or any other.

20. Entire Agreement

These Terms, together with any executed written agreement, order confirmations, and referenced documents (e.g., Privacy Policy, any signed master agreement), constitute the entire agreement between the parties regarding the subject matter and supersede all prior understandings.

21. Contact Information

Hema Handels GmbH
Binzer Allee 14a, 15834 Rangsdorf, Germany
Phone: +49 3307 8916674
Email: privacy@hema-handels.com